Frequently asked questions.
Quick answers about how Z Pay works.
Where is Z Pay available?›
Z Pay is a product concept. Launch markets and supported partners have not been announced. Join the launch list to hear about availability in your country.
How much does a transfer cost?›
Fees depend on the destination, currency and payment partner. Any applicable fees and exchange rates will be shown before you confirm.
Can I top up another phone?›
The proposed wallet supports top-ups for your own phone or someone else’s, where an operator is supported. Try the top-up preview above.
How long do transfers take?›
Delivery times vary by destination and payment method. An estimate will be shown before confirmation once payment partners are connected.
Can I cancel a payment?›
Cancellation depends on the payment status and partner. Completed transfers may not be reversible. Always check recipient details first.
What if I need help?›
Use the transaction help option to review safety guidance. Customer support channels will be announced before launch.
Still need help? Tell us what happened.
Describe your issue and we will reply by email. Please never include your password or full card number.